1 hour of assistance with the installation of automotive diagnostic and reprogramming software
Are you having trouble installing your car diagnostic or engine remapping software? Take advantage of our personalized support service, provided remotely via TeamViewer or AnyDesk.
Our team will guide you step by step for 1 hour to:
- Install your software on your computer.
- Configure your tools correctly to ensure they function optimally.
- Resolve any problems encountered during installation.
Service highlights:
✔️ Professional and fast assistance.
✔️ Support tailored to your specific needs.
✔️ No technical knowledge required on your part.
Important conditions:
- The software must be downloaded before the intervention in order to optimize installation time.
- Scheduling an appointment with customer service is mandatory before placing an order.
How does it work?
- Contact our customer service to schedule your support session.
- Once the appointment is confirmed, add this service to your basket and place your order.
- On the agreed day, connect to TeamViewer or AnyDesk, send the session ID and password to customer service and let our experts take care of everything.
Noticed :
- This service is exclusively dedicated to the installation and initial configuration of software.
- Available for Windows operating systems only.
- A stable internet connection is required for the procedure.
Shipping for physical tools:
Where do our shipped tools come from?
We have established partnerships with European suppliers, particularly in Germany and Spain, who handle the assembly and quality control of the tools before shipment. We collaborate with renowned carriers such as Colissimo, DHL, GLS, etc., to ensure reliable delivery.
What are the shipping times?
Orders are generally shipped within 72 hours. Average delivery times vary between 2 and 10 business days, depending on the destination country and the type of tool ordered.
Order tracking
You will receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. This will allow you to track your order status in real time and see the approximate delivery date.
Questions and assistance
For any questions regarding the shipping of your physical tools, please consult our FAQ or contact us via our dedicated form. Our team is always available to assist you.
Shipping for digital products:
What do we mean by digital products?
By digital products, we mean all products delivered in electronic form, such as:
- Software (downloadable or accessible online)
- Databases
- Documents (e-books, guides, manuals, etc. )
- Archives (compressed files, images, etc. )
- Software packages (grouping several software programs)
Instant receipt by email
As soon as you complete your purchase of digital products, you will receive an email containing download links and instructions to access your products. Delivery is usually instant, but may take up to 24 hours in case of IT maintenance. There is no physical shipment.
Check your inbox and spam folder.
Be sure to check your inbox, including your spam folder, so you don't miss the email containing your digital products. If you still can't find the email, please don't hesitate to contact us using our dedicated form.
FAQ and support
For any questions regarding the shipping of your digital products, please consult our FAQ or contact us via our dedicated form. Our team is always available to assist you.
For any other questions, please consult our FAQ section.
Garantie 30 jours, satisfait ou remboursé*
Sous conditionsLivraison gratuite en UE
Sécurité de paiement maximale
Retour faciles dans l'EU
